Shipping Policy

Processing Time:

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • During peak seasons or promotions, processing times may be slightly extended. We appreciate your patience during these times.

Shipping Methods and Estimated Delivery Times:

  • We offer several shipping options to cater to your needs:
    • Free Shipping: Estimated delivery within 2-8 business days.
    • Standard Shipping: Estimated delivery within 2-5 business days.
  • Please note that delivery times are estimates and may vary depending on factors beyond our control, such as weather conditions and carrier delays.

Shipping Rates:

  • Shipping costs are calculated based on your location, selected shipping method, and order weight.
  • We occasionally offer free shipping promotions, which will be clearly communicated on our website and during the checkout process.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package's progress.
  • Please allow a short period for tracking information to become available after receiving your shipment confirmation.

International Shipping:

  • We offer international shipping to select countries. Shipping rates and estimated delivery times will be displayed during the checkout process.
  • Please note that international orders may be subject to customs duties, taxes, or import fees. These fees are the responsibility of the customer and are not included in the order total.

Shipping Address:

  • Please ensure that your shipping address is accurate and complete before finalizing your order. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

Order Modifications:

  • If you need to make changes to your order, including shipping address updates, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

Lost or Stolen Packages:

  • In the rare event that your package is lost or stolen in transit, please reach out to our customer support team. We will work with the shipping carrier to investigate and resolve the issue.

Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Return Policy.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our friendly customer support team at info@retrofitzstore.com. Thank you for choosing retrofitz- we appreciate your business!